Privacy Policy at 19bd

1. Introduction

19bd ("we", "us", or "our") operates the website https://19bd.club and is committed to protecting the privacy and personal data of all users ("you" or "your"). This Privacy Policy sets out the types of personal information we collect, the purposes for which we use it, and the rights you have in relation to your data. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This policy applies to all users of 19bd, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh. If you do not agree with any part of this policy, please discontinue use of our platform.

2. Information We Collect

When you register an account, make deposits or withdrawals, or interact with 19bd in any way, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID (for account verification purposes).
• Contact information: email address, mobile phone number, and residential address.
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet identifiers, transaction histories, deposit and withdrawal records.
• Technical information: IP address, device type, browser type and version, operating system, and unique device identifiers.
• Usage information: pages visited, games played, bet amounts, session duration, and interaction logs within the platform.
• Communications: any messages, feedback, or support requests you send to our customer care team.

3. How We Use Your Information

19bd uses your personal information only for legitimate business purposes directly related to the operation of our platform. Specifically, we use your data to:

• Create and manage your player account, verify your identity, and confirm your eligibility to use our services.
• Process deposits and withdrawals through payment channels such as bKash, Nagad, Rocket, and Upay.
• Deliver the full range of betting and gaming services including cricket betting, live casino, slots, and crash games.
• Respond to customer support inquiries and resolve disputes or complaints.
• Send you important account notifications, promotional offers, bonus updates, and platform announcements via email or SMS.
• Comply with applicable laws, prevent fraud, detect and investigate suspicious activity, and maintain the security and integrity of our platform.

4. Payment and Financial Data

All payment transactions on 19bd are processed through trusted mobile financial service providers including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant transaction data — such as your wallet number, amount, and transaction reference — is processed securely.

We do not store full mobile wallet credentials or PINs on our servers. Financial data is retained only as long as necessary for accounting, anti-fraud, and legal compliance purposes. Amounts displayed on our platform use the Bangladeshi Taka (৳) and Western Arabic numerals only.

5. Cookies and Tracking Technologies

19bd uses cookies and similar tracking technologies to improve your experience on our platform. These technologies allow us to recognise your browser or device, remember your preferences, and analyse how our platform is used. We use the following types of cookies:

• Essential cookies: required for core platform functions such as maintaining your login session, enabling navigation, and processing transactions.
• Performance cookies: collect anonymous usage data to help us understand which pages and features are most popular, enabling us to improve platform performance.
• Functional cookies: remember your preferences such as language settings, display options, and previously visited pages to personalise your experience.

You may control cookie settings through your browser's preferences. Disabling essential cookies may affect the functionality of certain platform features. By continuing to use 19bd, you consent to our use of cookies as described in this policy.

6. Data Sharing and Disclosure

19bd does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: we engage reputable third-party vendors (such as payment processors, KYC verification services, and platform analytics tools) who are contractually obligated to handle your data securely and exclusively for the services they provide to us.
• Legal obligations: we may disclose your information if required to do so by applicable law, regulatory authority, court order, or government request in Bangladesh.
• Fraud prevention and security: if we suspect fraudulent activity, money laundering, or any other illegal conduct, your data may be shared with relevant law enforcement or investigative bodies.

In all cases, we require any recipient of your personal data to respect the security and confidentiality of that data and to process it in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide our services to you. In addition, we may retain certain data for longer periods where required by law, regulation, or for the resolution of ongoing disputes, enforcement of our agreements, or for fraud prevention purposes.

When your data is no longer required, we will delete or anonymise it in a secure manner. If you request deletion of your account, we will process your request in accordance with our legal retention obligations.

8. Your Rights

As a user of 19bd, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data from our systems.
• Right to restrict processing: in certain circumstances, you may request that we limit the processing of your personal data.
• Right to withdraw consent: where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.

We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

9. Security of Your Data

19bd takes the security of your personal information very seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption on all data transmissions, secure server infrastructure, access control policies, and regular security audits.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data, but we are committed to notifying you promptly in the event of any breach that may affect your rights or privacy.

10. Protection of Minors

19bd is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a user is under the required age, we will immediately suspend the account and delete all associated personal data. If you are a parent or guardian and believe your child has registered on 19bd, please contact us immediately at [email protected] so we can take appropriate action.

11. Third-Party Links

The 19bd platform may contain references to or integrations with third-party service providers including payment gateways such as bKash and Nagad, and game content providers. These third parties operate under their own privacy policies, and 19bd is not responsible for the privacy practices or content of those external services. We encourage you to review the relevant privacy policies before engaging with any third-party service.

12. Changes to This Policy

19bd reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Your continued use of the 19bd platform following any changes constitutes your acceptance of the updated Privacy Policy.